This Shipping Policy applies to merchandise purchased through Parsons Haus via linked print-on-demand / fulfilment partners.

Please read this page before placing an order.

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1. How merchandise orders work

 

Merchandise featured on the Parsons Haus website may be fulfilled and shipped by a third-party print or dropshipping partner.

This means:

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• products are made to order

• production and dispatch may take time

• shipping timelines may vary depending on the item and delivery location

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Any order placed through an external product or checkout link may also be subject to that platform’s own shipping and fulfilment policies.

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2. Processing times

 

Because products are typically made to order, please allow time for production before dispatch.

 

Estimated processing times may vary depending on:

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• the item ordered

• stock availability

• production schedules

• seasonal demand

• destination country

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If more specific dispatch information is available at checkout, that information should be treated as the most accurate.

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3. Delivery times

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Delivery times will vary depending on:

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• your location

• the shipping method selected

• customs or import processing (if applicable)

• the fulfilment partner being used

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Parsons Haus cannot guarantee exact delivery dates.

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Under UK distance selling guidance, customers must be given clear information about delivery arrangements and goods should generally be delivered within 30 days unless another timeline is agreed.

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4. Shipping destinations

 

Shipping availability may vary by product and fulfilment provider.

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If shipping to your country or region is unavailable, this should usually be shown during checkout through the relevant product or fulfilment platform.

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5. Shipping costs

 

Shipping costs are calculated separately and will usually be shown at checkout.

 

Any delivery charges, where applicable, should be visible before an order is completed. GOV.UK guidance says online sellers must clearly show delivery costs and payment details before an order is placed.

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6. Delays

 

Occasionally, orders may be delayed due to:

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• supplier or production delays

• courier issues

• customs processing

• seasonal demand

• incorrect shipping details provided at checkout

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Parsons Haus is not responsible for delays caused by third-party fulfilment providers or shipping carriers, but reasonable efforts will be made to help where possible.

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7. Incorrect addresses

 

Please make sure your shipping details are correct before placing your order.

 

Parsons Haus is not responsible for delivery issues caused by incorrect or incomplete shipping information submitted during checkout.

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8. Lost or damaged items

 

If your order arrives damaged, defective, or appears to be lost in transit, please get in touch as soon as possible with:

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• your name

• order details

• photos (if applicable)

• a description of the issue

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Contact: contact@parsonshaus.com

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These issues may need to be handled in coordination with the fulfilment or shipping partner.

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9. Questions

 

If you have a shipping-related question, please use the contact form or email:

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Email: contact@parsonshaus.com